Beyond Green Solutions, Patient Collections, Full-Service Debt Collections, Healthcare Collections

What are Soft Collections in the Healthcare Revenue Cycle?

In the healthcare revenue cycle, during the patient collections stage, there are two patient collection strategies: soft collections and hard collections.  Understanding, and using, both methods not only create a holistic, complete patient billing process, it can lead to optimal cash flow and customer service. What are Soft Collections?Soft Collections, occurs before the “bad debt” […]

When to Utilize a Medical Collection Agency in Healthcare Offices

Large hospital systems rely on collection agencies to ensure their receivables are recovered and their revenue cycle is complete. But should other health and wellness businesses use collections? Will using collections have a positive impact on the bottom line without a negative impact on the public relations side? The best way to determine if you […]

Successful Debt Collection: How Nurses Improve Results Through Ethics and Empathy

Successful Debt Collection

Beyond Green Solutions is the ONLY nurse-owned Debt Collection agency in the United States.  In an industry of finance, negotiations, and with the perception of harsh methods, why does this matter? Nurses are trained to be ethical and empathetic.  In debt collection, especially medical collections, this can not only impact the brand integrity and customer […]

What is “Second Placement” in Medical Debt Collections and When Should I Use It?

What is Second Placement

Healthcare entities large and small have rising costs in today’s economy.  All businesses are looking for opportunities to increase revenue and decrease costs through finding new suppliers and vendors.   In healthcare, it’s time to put your receivables cycle under the microscope!  By reviewing the effectiveness of your “in-house” collection team and “outsourced” third party debt […]

What should I include in late notices to my past due customers?

What should I include in late notices to my past due customers?

You sent an estimate. You have a signed agreement. You completed the work. You sent an invoice for payment. You haven’t been paid and it’s been weeks (or, yikes, months). Before you escalate this to outside help (debt collection agency or legal action), try sending late notices that have built in escalation and problem-solving options!  […]

How can debt collection help your business thrive during a recession?

How can debt collection help your business thrive during a recession?

Outsourcing Debt Collection can help your company  –          Create a process and plan of action for past due payments. –          Train staff on how to have the difficult conversation to ask for money. –          Provide out-sourcing services to recover past due accounts receivable. […]

The Elephant In The Room. Why Don’t Businesses Use Collection Agencies?

The Elephant In The Room. Why Don’t Businesses Use Collection Agencies?

Businesses Avoid Collection Agencies because they don’t think they will receive receivables recovery without harming their business reputation or customer relations How is Empathetic Debt Collection at Beyond Green Solutions Different? 1.       Balance between recovering receivables & maintaining your brand 2.       Nurse-Owned & Operated. We value our relationships in […]

What is Empathetic Collections?

What is Empathetic Collections?

What is Empathetic Debt Collections? 1. Our Clients: Businesses need help without harm.   2. Your Consumers: Those who owe money need engagement using empathy.

Why aren’t my customers paying? Am I doing something wrong?

Why aren’t my customers paying? Am I doing something wrong?

What technique works to encourage past due customers to pay?  Are your methods being ignored?   You’re not alone!  Hear about the common problems businesses face.  Why aren’t my customers paying? Am I doing something wrong? 1.       Being Ignored. Sending phone calls, letters, emails with no communication. 2.       Too Busy. Unable to reach […]

Using Your Logos To Collect Past Dues

Have you provided a good or service to a customer who is now slow to pay? Are your outreaches of additional invoices, phone calls, and more proving unfruitful? Maybe it’s time to up your LOGOS! Logos “… includes any content in an argument that is meant to appeal to logic” (What is Logos? Definition, Examples […]