What are Soft Collections?
Also know as Pre-Collect or Pre-Bad-Debt, soft collections is our extended-business-office approach. During this stage we become an extension of your team—adding to your modes of communication and connecting with your patients to give them the opportunity and options to resolve their balance. Your team can feel confident that every attempt has been made to resolve internally!
Soft Collections Workflow
During this stage we become an extension of your team—adding to your modes of communication and connecting with your patients to give them the opportunity and options to resolve their balance. Your team can feel confident that every attempt has been made to resolve internally!
- What do we do?
Your office (or billing vendor) completes the insurance claims process, identifies the patient financial responsibility, and sends statements.
- How does this happen?
BGS contacts the patient, provides reminders, sets up payment plans, and answers questions about their bill.
- Why does this help?
When needed, BGS can provide payment portals, legacy billing system patient responsibility ownership, and more.
Why Use Pre-Collect?
A patient-centric approach using empathy and technology.
The Results
You focus on claims and payor relationships. We focus on patient communication and payments. The patient sees a seamless process.
