All Third Party Debt Collection agencies must follow the Fair Debt Collection Practices Act (FDCPA), Regulation F, and other requirements to prevent unfair, misleading, abusive and harassing communications with consumers.
Beyond Green Solutions is committed to not only following these guidelines but goes beyond to ensure empathetic practices are utilized by adhering to ACA International guidelines and standards.
Empathy is defined as the ability to understand and share the feelings of another.
So, what is empathetic debt collection?
Empathetic debt collection involves listening, understanding, and being sensitive to the thoughts, feelings, and experiences of the debtor. Our staff are trained in empathetic collections, with the goal to connect and collaborate to resolve your past due invoices. During this process, your patients are supported every step of the way.
Our process involves asking questions and listening to the response with the intent to provide resolution options that suite the patient while benefiting the practice. Our staff uses respect, kindness, and establishes rapport with your patients. This method increases recovery and protects your brand integrity.
These attributes, combined with an agency mission to support the client (business) and debtor, can result in bringing the account out of arrears and into paid in full without tarnishing reputations or placing blame.
We have seen recovery rates double to triple the industry average when empathetic collections is paired with our innovative technology! How can we work together? Start recovering your past-dues today.
