Full-Service Collections
A complete process that focuses on patient financial responsibility from Day 1 by a skilled team using empathy and technology. We ARE your patient billing office!
We resolve patient past dues.
We transform your billing office into a full-service, technology-enabled department and combine people and technology. This maximizes recovery while maintaining great customer service.
Our goal is to engage with your patients using the communication channel they prefer and use respectful awareness to resolve their balance.
Industry Average Recovery
Communication
Methods
Transparent
Reports
The Pre-Collect Stage
Also known as the Soft Collections or Pre-Bad-Debt stage; during this stage we become an extension of your team—adding to your modes of communication and connecting with your patients to give them the opportunity and options to resolve their balance. Your team can feel confident that every attempt has been made to resolve internally!
Why Use Pre-Collect?
A patient-centric approach using empathy and technology.
- What do we do?
We’ll communicate late payments due and provide multiple options for your patient to resolve their debt internally.
- When does this happen?
We’ll begin connecting with your patient when their account is 30–90 days past due, but still while they’re prior to delinquency (also known as pre-bad-debt).
- Why does this help?
We enhance your office by adding technology and staff, giving patients multiple opportunities and avenues to resolve their debt.
The Results
Quick and direct cash flow to your business, without compromising
on what your team is already focused on.
Real People
Our staff make courtesy calls to create awareness and opportunities for resolution.
Impact: Your patients are supported every step of the way.
In-House Technology
Our full-service technology locates the consumer, communicates using multiple modes and channels, and provides the patient many options to make a payment or set up a payment plan.
Impact: Your business is efficient and effective, and payment options are made easy for patients of all ages.
The Bad-Debt Stage
Need assistance with Healthcare Collections that are 90–120+ days past due? Beyond Green Solutions is here to help.
Bad-Debt Stage
You’ve done all you can to resolve debt internally; we are the end of the healthcare revenue cycle and it is our responsibility to take the positive patient experience over the finish line. Our expert team will take over your collection fully, while maintaining your brand and level of customer service.
- What do we do?
We’ll execute traditional debt collection, infused with empathy and technology.
- When does this happen?
We’ll begin connecting with your patient when their account is 90–120+ days past due.
- Why does this help?
When we pick up where you left off, and infuse empathy with many options to resolve, payments occur more frequently and with your brand integrity intact.
The Results
Long-term, predictable cash flow to your business, a partnership without your staff’s time and effort, and expert handoff and continuity.
Real People
Our staff are real people making real phone calls, utilizing empathy and respect and complying with HIPAA regulations.
Impact: Your patients are supported every step of the way.
In-House Technology
We’ll utilize our consumer portal, client portal, update patient demographic information, and remain transparent in sharing our efforts and results with you.
Impact: Your business is efficient and effective, and payment options are made easy for patients of all ages.
Tech Enabled Services
We provide the people and technology to collect with empathy so that all you focus on is your care.
Our team includes nurses and healthcare workers, those who understand the patient experience, and are uniquely adept at navigating a positive experience until the end of the receivables cycle.
