In today’s challenging healthcare landscape, maintaining cash flow is more critical than ever. Yet many practices struggle with the time-consuming, often uncomfortable process of collecting overdue patient balances. This is where outsourcing medical debt collection can transform your revenue cycle—freeing your team to focus on patient care while improving financial outcomes.
At Beyond Green Solutions, we’ve helped hundreds of healthcare providers optimize their collections through our nurse-owned, patient-focused approach. Here are the top benefits we’ve seen practices experience when they partner with a professional agency:
1. Increase in Recovered Revenue
Most practices using in-house collections have low recovery of overdue balances after 90 days. Professional agencies collect more often because they:
✔ Have specialized tools to locate hard-to-find patients
✔ Employ proven, persistent follow-up systems
✔ Understand optimal timing for collection attempts
✔ Are trained in speaking with consumers about the sensitive topic of money
“I appreciate Beyond Green’s clear and consistent communication; their total collaboration with my staff; their location in the US; and of course, the effectiveness of their collection efforts.”
—Chief Financial Officer
2. Reduced Administrative Burden & Costs
Collections require:
✅ Dedicated staff time
✅ Training on compliance regulations
✅ Emotional labor of pursuing patients
Outsourcing eliminates these hidden costs while:
• Freeing up 15-20 staff hours/month typically spent on collections
• Removing the need for collections training and software
• Reducing stress for your front office team
”I am very happy we chose this company, it has been a huge help in recovering past due balances, as well as recent balances that we in office, do not have the man power to tackle. They have taken a lot off my plate, and I feel at ease knowing our patient’s balances are in their capable hands.”
—Anesthesia Practice Administrator
3. Maintain Patient Relationships
Unlike generic collection agencies that damage your reputation, a healthcare-specific partner like Beyond Green Solutions preserves relationships through:
Our Nurse-Owned Difference:
• “Bedside Manner” trained staff who communicate with empathy
• Flexible payment solutions tailored to patient circumstances
• Discreet processes that protect your practice’s reputation
“If you are looking for excellent customer service, a company that will treat your patients/clients with care, and respect, then I would highly recommend this company. Their communication is excellent, and they are great to work alongside.”
—Anesthesia Practice Administrator
4. Stay Compliant with Evolving Regulations
Medical collections involve complex regulations including:
⚖️ FDCPA (Fair Debt Collection Practices Act)
⚖️ HIPAA privacy requirements
⚖️ State-specific medical debt laws
Professional agencies assume this compliance risk while:
• Handling all required documentation
• Providing audit protection
• Updating processes as laws change
“I encourage any medical practice and/or physician to consider partnering with Beyond Green Solutions (BGS); they are the experts in recovering any past debt and/or in identifying ways to increase your cash flow.”
– CEO, Medical Society
When Does Outsourcing Make Sense?
Consider professional collections when you see:
🔴 Over 5% of AR is 90+ days delinquent
🔴 Staff spending >10 hours/week on collections
🔴 Patient satisfaction scores dropping due to billing conflicts
Why Healthcare Providers Choose Our Approach
Our unique advantages:
• Higher recovery rates through healthcare-specific strategies
• Compliance peace of mind through comprehensive compliance
• Relationship preservation via compassionate communication
“Responsive, truly compassionate, collaborative. Highly recommend.” —Owner, behavioral therapy practice
Take the Next Step Toward Financial Health
Outsourcing collections isn’t about giving up control—it’s about gaining a partner who specializes in handling most practices struggle with alone.
Discover how we can help your practice:
➡ Recover more revenue with less effort
➡ Reduce staff burnout from collections work
➡ Maintain patient satisfaction and loyalty
Contact Beyond Green Solutions today for an assessment of your recoverable debt.